Help & FAQ

Click the "Register" button at the top right of the page. Enter your email address and create a password. You'll receive a verification email - click the link in that email to activate your account. Once verified, you can log in and start adding players to your family account.

Click "Login" at the top right, then enter your email address and password. If you've forgotten your password, use the "Forgot Password" link to reset it.

Click "Forgot Password" on the login page. Enter your email address and we'll send you a password reset link. Click the link in the email and create a new password. The reset link expires after 60 minutes for security.

Common reasons:
Wrong password: Use the "Forgot Password" link to reset it.
Email not verified: Check your inbox (and spam folder) for the verification email.
Account doesn't exist: Make sure you're using the correct email address, or create a new account.
Typed email incorrectly: Double-check for typos.

If none of these help, use the contact form below.

Check your spam/junk folder first. If you still can't find it, log in to your account and look for a message prompting you to resend the verification email. Still having trouble? Contact us using the form below.

Email invitations were only sent to players who were actively attending practices in the second half of the 2025 season. If your child was inactive during that period, you'll need to complete the registration process yourself. Click "Register" at the top of the page to create your account, then add your player(s) and register them for the season.

Once you're logged in and have added at least one player to your account:
1. Go to the Dashboard and click "Register for [Season]"
2. Select which players you want to register and which sports they'll play
3. Review the fees (family discounts apply automatically!)
4. Sign the GDPR consent form
5. Review and confirm your registration

You'll receive a confirmation email with payment instructions.

From your Dashboard, click "Add Player" or go to the Players section and click "Add New Player." Fill in their information and save. You can then register them for the current season.

Yes! When registering for a season, you can select multiple players from your account. Family discounts apply automatically: 20% off for 2 players, 40% off for 3 or more players.

During registration, you can select multiple sports for each player (e.g., Baseball AND Softball). They'll be assigned to appropriate teams by the coaches.

We accept bank transfers to our MKB account. Your unique reference number (EBB-####) is shown on your registration confirmation - always include this when making payments so we can track it automatically.

The 12 monthly payments begin in January and run through December, so your first payment isn't due until January. However, early payments are always appreciated! If you pay the full amount by the early bird deadline (shown in your registration confirmation), you'll pay for only 10 months instead of 12, saving you approximately 17%.

You can choose to pay monthly! The total season fee can be split into 12 monthly payments. Just make your payments using your reference number and we'll track them automatically.

If you pay the full season fee by the early bird deadline (shown during registration), you pay for 10 months instead of 12! This saves you approximately 17% off the total. The deadline is shown on your registration confirmation email. This discount is in addition to any family discounts.

Family discounts apply automatically when you register multiple players:
2 players: 20% off total fees
3+ players: 40% off total fees

These discounts apply whether you pay monthly or in full, and stack with the early bird discount if you pay by the deadline.

Your registration confirmation email includes a complete payment breakdown showing your total season fee, any family discounts applied, and both payment options (monthly or early bird full payment). We'll send you a monthly payment reminder via email. If you've set up automatic payments with your bank, you can request to stop receiving these reminders - just contact us using the form below. Payments are reconciled approximately every 2 weeks, so allow time for your payment to appear in our system.

Payments are updated approximately every 2 weeks when our treasurer processes bank statements. Please make sure you included your reference number (EBB-####) in the payment memo - this helps us match your payment to your account. If it's been more than 2 weeks and your payment still isn't showing, contact us using the form below with your payment date, amount, and reference number, and we'll look into it.